FAQ - Frequently asked questions


1. General Questions

I do not receive an activation code

Battery life duration

Water Proof

SIM

Coverage

In-door positioning

Can I track my loved one even if we live in different locations?

Device shut down

No Positions appear

How many people can track the user?

Is the subcription permanent?

Is it easy to get started?

Is there a localization radius limit?

2. Neki Care

What is Neki Care

Is it an included service

Neki Care cost

Will the replacement device be the same?

When will I receive the replacement device?

What should I do once the service is requested?