FAQ - Frequently asked questions
1. General Questions
I do not receive an activation code
For security, there is a device activation step. Follow the steps in the manual supplied with the device, and if you do not receive the activation code, contact firstname.lastname@example.org and we will solve it as soon as possible.
Battery life duration
Battery life depends on multiple factors: device configuration, location frequency, phone coverage, etc. Under normal conditions, the battery of the devices lasts from 8h to 2-3 days. The devices are supplied with a charger and charging cable.
The Nock Senior 3 watch and the pendant / keychain 2 are have ab IP67 resistance level, this means that it is resistant to splashes but it is not waterproof. If water pours on it, nothing will happen, but the user cannot take a bath with the device. All other devices ( pendant / keychain, fall detector pendant and belt ) are not waterproof.
The device is delivered with a SIM card already included and configured. The service includes the necessary data for the correct operation of the device and 10 minutes of voice to make emergency calls from the device (only in watches , and pendant / key ring ). Once the 10 minutes included in the service have been consumed , the minutes will be billed separately at € 0.20 / minute.
The SIM cards included use the Movistar telephone network so the coverage in the national territory is excellent, these SIM cards can also be used in most countries. Calls in these countries may have an additional cost.
GPS technology is not capable of working inside buildings, so Nock senior watches use detected Wi-Fi networks to give an approximate position of where you are. The GPS position very accurate. Don't be scared by the margin of error when you check the position with WIFI/GSM, it is an approximate location because it is indoors. As soon as the bearer leaves the building, he will have a GPS signal again
Can I track my loved one even if we live in different locations?
Of course, that fact that you are in different locations does not mean that you cannot follow up, because with the App, you will be able to locate your loved ones, regardless of where you are.
Device shut down
The device can only be turned off from the platform by the person who performs the monitoring, in this way we avoid that the wearer of the device turns it off making monitoring it not possible.
No Positions appear
Sometimes the device does not seem to work as it does not send positions. We must make sure that it is charged and we are in an area with telephone coverage. If we are inside a building or covered, leave the building and take a short walk and the device will send you positions
How many people can track the user?
With the App, several family members can track the device, there is no limit to the number of people who can perform this function. Several relatives can simultaneously control the device from the app as well.
Is the subcription permanent?
No, you can cancel at anytime. If you stop using the device for whatever reason, you just have to contact us and request the cancellation. If later you want to reactive the service, just get in contact with us again..
Is it easy to get started?
The device comes ready to use, it is already configured so you just have to charge it and turn it on. In the box you will see a small instruction manual where it says how and where to register and activate the device. It is very simple, but for any questions you can call or email us and we will help you.
Is there a localization radius limit?
There is no limit to the location radius, as long as the device has coverage you will be able to know where it is through the app.